AI Digital Transformation Articles

Barry Ross Barry Ross

Top AI Applications in Healthcare today

The following 10 applications demonstrate how AI is transforming healthcare by improving diagnostic accuracy, streamlining medical practices, and enabling more personalized and efficient patient care across various medical specialties.

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Apple, Healthcare Barry Ross Apple, Healthcare Barry Ross

AI-Powered Smartwatches: The Next Big Trend in Preventative Heart Care

Wearable technology has transformed the way we monitor health, with smartwatches like the Apple Watch, Fitbit, and Garmin leading the charge. One of the most valuable features of these devices is their ability to track heart rate and provide real-time insights into cardiovascular health. As healthcare costs continue to rise, leveraging this technology can be a game-changer in preventing disease, reducing hospital visits, and improving overall well-being.

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Healthcare, CRM Barry Ross Healthcare, CRM Barry Ross

Healthcare: The Dirty Little Secret About Today's Electronic Medical Records (EMR, EHR)

Electronic medical records have the same problem that Customer Relationship Management (CRM) applications have had in business for over 30+ years. Physicians, Nurses and Admin workers hate the systems. Why? They have to spend extra hours every day updating the patient data and much less time analyzing information to help them treat their patients. According to Bruce Korus, co-founder of the Health Innovation Think Tank (HITT) and a top Healthcare Industry Consultant, the University of Wisconsin Madison, studied the time spent by primary care physicians (PCP) on data input.  They found PCP’s spent about 6 hours a day, with many hours spent outside of clinic hours updating records.

The healthcare industry is about 10 years behind other industries and can avoid many of the same mistakes.

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Robots to Take Over Customer Success Jobs in the Future

It should be no surprise to hear that millions of jobs in business today won't be around in the future. Digital Transformation and advanced technology will profoundly change the job market (in particular, Customer Success / Customer Service jobs) over the next 10 years.

Many of these lower level jobs will be replaced by robots or computers with artificial intelligence (that mimics human response and behavior) and machine learning (that develops with self-learning algorithms).*  

According to a research study about the future of jobs by the University of Oxford/NPR in September 2013, Customer Service Reps have a 99% chance of seeing their jobs replaced by robots (see bar chart below for some of the other top jobs projected to disappear):

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