AI Digital Transformation Articles

Digital Transformation Barry Ross Digital Transformation Barry Ross

How Banks are Digitally Transforming their Customers' Experience

Don't look now but your neighborhood Bank Branch location may soon be closing.  The Banking industry has woken up to two important facts:

  1. Most Customers really don't like (or have time) to come into a Bank Branch (or use ATMs) and more and more of them would rather just use their laptops, tablets or smartphones for most transactions
  2. It costs a Bank 90% less for a customer to use a mobile app to complete a transaction vs them coming into a bank to execute a transaction
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How Apple Pay Saved the Day

Last week we woke up to a beautiful Sunday morning and the temperature was forecast to reach 90° that day. So my wife and I decided to go to Half Moon Bay Beach (in the San Francisco Bay Area).

As we were driving to the beach, we decided to stop at the new Dunkin' Donuts (formerly Popeye’s fried chicken) that just opened up in Half Moon Bay, located at Hwy 92 and Hwy 1). 

We parked the car and got in line to buy some coffee and donuts.  While we we're standing there, I realized that I had left my wallet and all my money sitting on my desk at home.  It turns out that my wife Alana also didn't bring her purse or any money.

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