The Digital Transformation megatrend is fundamentally disrupting and changing every industry, business and most jobs at a rapid pace. Many executives and managers are struggling with understanding this megatrend and what it means to them and their organization. Digital Transformation affects everything from updating the company vision and strategy, to educating CEOs, CIOs and management teams on the significant changes that are taking place today.Read More
Does the fast pace of changing technology stress you out? You’re not alone. It seems almost impossible to keep up with the accelerating pace of emerging technologies and information overload these days. It’s no wonder that executives, managers and employees are feeling stressed out trying to adapt and adjust to all the disruptions and changes taking place in organizations around the world. And this is just the beginning...Read More
Last week we woke up to a beautiful Sunday morning and the temperature was forecast to reach 90° that day. So my wife and I decided to go to Half Moon Bay Beach (in the San Francisco Bay Area).
As we were driving to the beach, we decided to stop at the new Dunkin' Donuts (formerly Popeye’s fried chicken) that just opened up in Half Moon Bay, located at Hwy 92 and Hwy 1).
We parked the car and got in line to buy some coffee and donuts. While we we're standing there, I realized that I had left my wallet and all my money sitting on my desk at home. It turns out that my wife Alana also didn't bring her purse or any money.Read More
Meditation and mindfulness is becoming mainstream in business as a way of helping professionals deal with the daily stress of work and personal lives in today’s chaotic world. A little realized business trend is training executives and employees how to reduce stress which in turn helps them to become more focused, productive and innovative. And compassionate.
One of the people leading this charge is Salesforce CEO Marc Benioff, one of the world’s most successful business leaders - and a big fan of meditation and mindfulness. So much so that he recently put meditation rooms on every floor in his new prestigious Salesforce building in San Francisco.Read More
I attended a very interesting conference on Digital Transformation in San Francisco last month. During one of the sessions, a speaker made a very simple point that I jotted down and thought about on the way home later that day... and again over the next weekend. Here's what he said:Read More
An executive who understands and invests in this Digital Transformation process will reduce their business risk, save time and result in a much higher success rate over their competition.
Check out the Infographic below featuring the Five Key Steps you need to take for a successful Digital Transformation implementation of your business. We can help you in any (or all) of the five steps.Read More
Just about all Fortune 1000 company CEOs have Digital Transformation as one of their top 3-5 priorities for this year (and for the next few years.) Watch the above video from Davos 2016 to discover what six top CEOs learned from digitally transforming their companies.
It should be no surprise to hear that millions of jobs in business today won't be around in the future. Digital Transformation and advanced technology will profoundly change the job market (in particular, Customer Success / Customer Service jobs) over the next 10 years.
Many of these lower level jobs will be replaced by robots or computers with artificial intelligence (that mimics human response and behavior) and machine learning (that develops with self-learning algorithms).*
According to a research study about the future of jobs by the University of Oxford/NPR in September 2013, Customer Service Reps have a 99% chance of seeing their jobs replaced by robots (see bar chart below for some of the other top jobs projected to disappear):Read More