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	<title>Ross &#38; Ross International &#187; Customer Service</title>
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		<title>Top 18 Tips for Using an iPad in Small Business</title>
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		<pubDate>Tue, 10 Apr 2012 22:06:04 +0000</pubDate>
		<dc:creator>Barry Ross</dc:creator>
				<category><![CDATA[Apple]]></category>
		<category><![CDATA[Apple iPad]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Small Business]]></category>
		<category><![CDATA[iPad]]></category>
		<category><![CDATA[Office]]></category>
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		<description><![CDATA[About 9 months ago, I needed to replace one of my older laptops.  Instead, I bought an Apple iPad, an iPad case and a Bluetooth Keyboard.  So far, I do NOT miss the laptop&#8230;and at this time, do NOT plan on buying another one again! I&#8217;ve researched and tested over 100 iPad Apps so far. [...]]]></description>
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		<title>Top 10 Things NOT to do When a Customers Calls!</title>
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		<pubDate>Fri, 11 Dec 2009 22:26:32 +0000</pubDate>
		<dc:creator>Barry Ross</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Phone System]]></category>
		<category><![CDATA[SMB]]></category>
		<category><![CDATA[Voice]]></category>
		<category><![CDATA[Customer Satisfaction Tips]]></category>
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		<description><![CDATA[I&#8217;ve had lots of bad experiences (and a few great ones) this HolidaySeason with automated phone systems and customer service centers.  I will not name the poor company experiences here&#8230;tis the holiday Season   However, if you want a great experience&#8230; call  Zappos.com with a customer service problem&#8230;and listen to the magic. According to a [...]]]></description>
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