Archive for the ‘Customer Service’ Category

Top 18 Tips for Using an iPad in Small Business

Tuesday, April 10th, 2012

About 9 months ago, I needed to replace one of my older laptops.  Instead, I bought an Apple iPad, an iPad case and a Bluetooth Keyboard.  So far, I do NOT miss the laptop…and at this time, do NOT plan on buying another one again! I’ve researched and tested over 100 iPad Apps so far. [...]

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Posted in Apple, Apple iPad, Customer Service, Small Business | 2 Comments »

Top 10 Things NOT to do When a Customers Calls!

Friday, December 11th, 2009

I’ve had lots of bad experiences (and a few great ones) this HolidaySeason with automated phone systems and customer service centers.  I will not name the poor company experiences here…tis the holiday Season   However, if you want a great experience… call  Zappos.com with a customer service problem…and listen to the magic. According to a [...]

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Posted in Customer Service, Phone System, SMB, Voice | 2 Comments »